DELIVERY INFORMATION
PAYMENT
P&P charges will apply subject to individual requirements.
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Full payment is required before delivery of any products.
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ESTIMATED DELIVERY TIME
If you have a specific deadline then let me know and I will do my best to meet your requirement.
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Turn around times are given in good faith but cannot always be guaranteed.
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INCORRECT ADDRESS
If the address is incorrect or outdated, I can not take responsibility for any parcels that don't reach the recipient.
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If you have moved since giving me your Postal Address - please notify me of your current Address when placing your order.
If your parcel is delivered to the wrong address due to the above reason, a further charge is additional to the delivery charge as the item will need re-producing and has to be re-sent.
If you choose not to proceed, no refunds of previous payments can be given.
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RETURNS POLICY
Please note, due to products being custom made, I can only accept returns on faulty or damaged goods.
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To return faulty or damaged goods, please check delivery contents and report problem as soon as possible as most carriers allow only 3 days to make a claim.
Please email amythomsonart@outlook.com detailing, in full, the damage or fault relating to your order. Along with the email, I ask you to provide photographic evidence to support your claim.
CANCELLATION
Please note, due to products being custom made, I can not accept cancellations once payment has been received.
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Please Contact Me for any more information.
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