DELIVERY INFORMATION

PAYMENT

P&P charges will apply subject to individual requirements.

Full payment is required before delivery of any products.

 

ESTIMATED DELIVERY TIME

If you have a specific deadline then let me know and I will do my best to meet your requirement.

Turn around times are given in good faith but cannot always be guaranteed.

INCORRECT ADDRESS

If the address is incorrect or outdated, I can not take responsibility for any parcels that don't reach the recipient.

If you have moved since giving me your Postal Address - please notify me of your current Address when placing your order. 

 

If your parcel is delivered to the wrong address due to the above reason, a further charge is additional to the delivery charge as the item will need re-producing and has to be re-sent.

 

If you choose not to proceed, no refunds of previous payments can be given.

RETURNS POLICY

Please note, due to products being custom made, I can only accept returns on faulty or damaged goods.

To return faulty or damaged goods, please check delivery contents and report problem as soon as possible as most carriers allow only 3 days to make a claim. 

Please email amythomsonart@outlook.com detailing, in full, the damage or fault relating to your order. Along with the email, I ask you to provide photographic evidence to support your claim.

 


 

CANCELLATION 

Please note, due to products being custom made, I can not accept cancellations once payment has been received. 

Please Contact Me for any more information. 

BACK TO GALLERIES

  • Black Facebook Icon
  • Black Instagram Icon